Face-to-face communication is crucial in service-based industries like real estate. Unfortunately, agents often become preoccupied with appointments, marketing properties and paperwork that they forget important calls; one missed call from a potential buyer or seller can have serious repercussions for business.
As an independent real estate agent or brokerage firm, an effective inbound real estate call center can help enhance your reputation and grow your business by fielding all client inquiries via phone, email and live chat. It will handle phone, email and live chat inquiries and set up meetings or property viewings; handle follow-ups; as well as provide valuable market data about local properties.
Why Would You Require Real Estate Call Center Services? Real estate call centers employ experienced agents with in-depth knowledge of local markets, property listings, legal laws and statutes as well as industry experiences to effectively lead prospects through the sales or rental processes. Furthermore, this team understands all nuances of each client’s individual situation and provide answers with clarity.
Real estate call centers can also help you meet deadlines for property sales or leasing deals by quickly scheduling meetings with buyers or tenants and closing deals faster than before. They’ll also monitor business metrics with real-time analytics so you can make adjustments as necessary to improve customer service and satisfaction levels.
Outsourcing inbound real estate calls allows you to focus on more productive tasks that directly contribute to revenue, such as promoting your brand, closing new deals and expanding your business. Furthermore, outsourcing will save money on staffing and training new hires in-house.
Real estate call center solutions that excel offer advanced features, like an interactive voice response system (IVR), smart call routing and customizable scripts that deliver a personalized experience for each caller. Upcall’s IVR for instance automatically routes luxury property inquiries directly to specialists, eliminating wait times and improving customer experiences. It can even accommodate multiple languages which is great for expanding reach internationally as well. Finally, Upcall provides many integrations that streamline your workflow so you can accomplish more in less time.