When an interested seller or buyer calls your real estate office, they could be making one of the biggest decisions of their lives. That is why it is vital for them to receive immediate attention from an agent – using a professional answering service will keep clients happy while increasing lead conversion rates at a fraction of the cost of hiring an in-house receptionist.
An excellent answering service provides high levels of customer care, 24/7 availability and customizable call scripting that meets the unique needs of your real estate business. Furthermore, some services also offer CRM integration and appointment scheduling – further improving operational efficiency and helping close more deals!
With the right solution in place, your real estate business can reach new heights. Sarah Chen of Seattle credits AI answering agent Rosie with helping her increase leads 43% over three months resulting in a $400,000 sale transaction. In another example, Coastal Properties Group used an answering service during hurricane season to prioritize maintenance calls while simultaneously capturing new client inquiries and increasing sales by 22% that year.
Real estate investors and agents work tirelessly to generate leads, but without proper phone support they could miss out on potential business. An answering service for real estate can give back valuable time so you can focus on expanding your business instead.
Real estate agents face a unique set of challenges in managing inbound calling. Showings, closings and even taking time off for rest and relaxation can all add pressure when answering calls directly themselves can become time consuming and tiring – an answering service provides peace of mind to ensure calls are always addressed, increasing chances of making that sale or client acquisition.
With so many choices to select the appropriate real estate answering service, how can you ensure you make an effective selection? For starters, look for one offering 24/7 live call answering to give your prospects confidence that they can contact you anytime of day or night whether during normal business hours or later at night. In addition, look for one with staff on-hand who are able to relay detailed messages even during holidays and off-hours.
An experienced real estate answering service should also have experience handling sensitive financial data. Make sure that any real estate answering service meets GDPR and CCPA regulations as well as data retention/deletion policies as well as following TILA-RESPA Integrated Disclosure rules when discussing mortgage loans. Furthermore, ensure its staff have received training on fair housing laws to prevent discriminatory language or practices being employed against clients.
Answer Connect, CMS and Propertyware are some of the top real estate answering services. Answer Connect is run by real estate investors with an experienced team in each field that knows their industry inside out. Their virtual agents speak both English and Spanish to handle both domestic and international calls; 24/7 service delivery comes backed with a money-back guarantee while scripts can be customized specifically to your needs; in addition they offer custom phone numbers as well as marketing materials that help promote real estate businesses.