Professional answering services help real estate professionals build trust with potential clients by screening calls, qualifying leads and scheduling appointments so agents can focus on closing deals. Furthermore, these answering services assist property management by offering 24/7 live support to tenants and homeowners – such as answering queries, responding to emails and sending text or email notifications when necessary.
An answering service can provide realtors and real estate agencies with a competitive edge in an increasingly crowded industry. Many people respond better to speaking directly with someone rather than an automated system or voicemail message; an excellent answering service ensures callers are connected with knowledgeable agents who can promptly address their inquiries.
When selecting a real estate answering service, look for agents trained specifically in this industry. This ensures they can follow scripts designed to capture prospective and current lead information quickly and deliver personalized customer service while forwarding this data upwards for follow up and conversion. In addition, an ideal answering service should also be equipped to deal with emergency or urgent calls such as those from clients currently in escrow or need immediate action taken immediately.
Finding a service with the ability to maintain detailed call records and summaries and deliver them in whatever form best meets your needs (phone, email or text) makes keeping up with client communication and sales activities much simpler, as well as monitoring campaign performance correlated to call volume, lead generation or any other metric.
An essential feature of an outstanding real estate answering service is never placing their clients on hold. If a client feels as though their call or inquiries are being ignored, their likelihood to work with your real estate company in future decreases significantly.
An answering service should also provide agents who have been properly trained in real estate etiquette, so your clients will feel at ease working with you if they can trust that the person answering the phones knows everything there is to know about their industry and can answer their queries.
An ideal real estate answering service should have an established data security infrastructure and can securely store and protect their clients’ information, especially those working with sensitive material such as private documents. This is especially important for real estate agents handling client data that could contain private details that need protection.
AnswerHero is a live virtual receptionist company offering 24/7 answering services to property managers and real estate agents. Their plans are affordable without long-term contracts, which means you can upgrade or downgrade as your needs change. Their agents are professional and attentive – helping build trust with clients by answering their inquiries, scheduling appointments and sending property info straight into your CRM, which helps close deals faster while expanding business growth.