Real estate is an industry in which responsiveness and accessibility are essential components to building and keeping customer loyalty. One way agents increase client satisfaction is through call answering services. These services provide professional support for real estate inquiries, appointments and any other critical needs that may arise outside business hours. Real estate call answering services should provide their representatives with special training so that they understand real estate terminology and processes, guaranteeing the highest levels of client satisfaction. In addition, they should have the capability of collecting detailed leads such as property information and budget details – particularly useful for agents working across multiple markets that require multilingual support.
Real estate call answering services provide agents with 24-hour availability and can streamline business operations and save money, freeing them to focus on selling deals with confidence that their clients are being handled professionally and courteously – one agent estimated each call answered was worth an estimated commission value of $217!
Not all answering services are created equal and choosing the appropriate one can make or break your real estate business. Less expensive options may not have the resources or training necessary to provide the service your customers expect, which could cost your business valuable leads and compromise its reputation in the market.
An ideal answering service will feature numerous features that make them the ideal solution for real estate professionals, including customization options that align with brand messaging to build instantaneous trust and professionalism. They should also be capable of qualifying leads by gathering pertinent details like number of bedrooms/bathrooms in home, price range, neighborhood schools and nearby amenities, in addition to scheduling showings/events at times that matter for clients.
Real estate call answering services need to access various data such as past property inquiries, budgets and feedback as well as agent notes and calendars in order to provide superior customer service. This enables their representative to build upon previous conversations with prospects or clients – creating the impression of being supported by an actual person rather than an automated system. Furthermore, real estate professionals should seek an answering service which offers sophisticated tools that enable them to easily manage their workflow, such as call escalation guidelines as well as the capability of capturing lead data for storage purposes.
Hiring the ideal answering service can help real estate agents expand their businesses and close more deals. For more information about the top answering services for real estate, check out our full guide here and reach out to one of our specialists about your calling needs today.